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Privacy Policy

Privacy policy and data protection


We appreciate your interest in our website. The protection of your privacy is very important to us.

 

Below we inform you in detail about the handling of your data.

Collection, processing and use of personal data

You can visit our site without giving any personal information. We store - even if the visit takes place via newsletter links - only

anonymized access data without personal reference such as:

 

    • the name of your Internet service provider
    • the page from which you visit us
    • the name of the requested file

 

This data is evaluated solely for the purpose of improving our offer and do not allow any conclusion to your person.

We collect, store and process your personal data for the order processing of your purchase and any subsequent warranty and advertising purposes.

Personal data is collected if you voluntarily provide us with this information as part of your order or when opening a customer account or when registering for the newsletter. A transfer of your personal data (name, address, telephone numbers, e-mail address or payment information) is made to service providers (parcel services, logistics service providers, payment service providers) used by us in the course of the execution of the order. Your personal data will never be sold to third parties.

You do not need to share your personal information with us. If you do not disclose your information, you may not be able to shop in our online store or we may not be able to provide the full customer experience.

 

Law

 

According to the Federal Data Protection Act you have a right to free information about your stored data as well as a right to correct, block or delete this data.

 

Contact for privacy

 

For questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data and revocation of granted consent, please contact:

 

Hans Kutter - Claspgarten GmbH, Darrestrasse 9, 87600 Kaufbeuren, Germany - mail@claspgarten.com

 

Revocation of consent

 

We would like to point out that you can revoke your consent at any time with effect for the future.

 

Customer account

 

When opening a customer account, a password-protected access to the stored user data is created. Here you can see all the data that you sent us via the registration form, such as first and last name, gender, date of birth, delivery and billing address, telephone number and e-mail address and password. Your password is not visible to us. In this area you will also find your order data and information on open or completed orders. You are obliged to treat the personal access data for the customer account as confidential and not to make it accessible to unauthorized third parties. We can not assume liability for misused passwords.

 

E-mail advertising (with newsletter registration)

 

If you have activated the newsletter when registering for a new customer or with your personal data, the data you provide in this form will be collected and forwarded to those service providers whose newsletter shipping system we use. Your consent to the newsletter can be revoked at any time under your personal data.

 

E-mail advertising (without newsletter registration)

 

As a customer of Claspgarten GmbH, you will receive periodic product recommendations by e-mail, regardless of the editorial newsletter. In these emails, we send you product recommendations that you may be interested in based on your purchases made with us. If you do not wish to receive product recommendations by e-mail, you can object to this at any time without incurring any costs other than the transmission costs according to the basic rates.

 

Data storage

 

We save your data as long as you have created a customer account with us or registered for our newsletter and we need the data to provide our services. You may revoke your consent to the storage and use of your data for promotional purposes at any time with future effect, without incurring any costs other than the base rate transmission costs.

 

Data security

 

We treat your data confidentially. Your payment data will be encrypted in the order process via the Internet. We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification and distribution of your data by unauthorized persons. You should always treat your account credentials confidentially and close the browser window when you have finished communicating with us, especially if you share your computer with others.

 

Use of cookies

 

On our website we use so-called cookies. Cookies are small files that are stored on your data carrier and that store certain settings and data for exchange with our system via your browser. We use different types of cookies. Cookies help us with the site's functionality, for example by storing certain entries in such a way that you do not have to repeat them all the time. We use cookies to track your previous user behavior (product preferences) and to enrich your shopping experience on the website and in newsletter and retargeting campaigns with tailored product recommendations (see Retargeting). For the analysis of our website, we use cookies in order to optimize their functionality (see Webtracking Tools). We use cookies that are only active during a session and are automatically deleted from your hard disk after the end of your browser (so-called session or session cookies). In addition, we use cookies that automatically recognize on the next visit that you were already on our website and what inputs, settings and preferences you have (so-called permanent or cross-session cookies). The cookies used on our website have a storage period of one month to several years. We only save the usage data of a website visitor for as long as required by the law and for the purpose for which we have recorded it. Of course, anonymised and no personal data are stored in the processes described above.
If you do not agree with the storage, you can disable cookies or delete existing cookies, which may mean that our offer for you no longer or only partially works. If you wish to deactivate or delete cookies, you can do so via the settings of your Internet browser. You can use the help function in the menu bar of your browser to see how the cookie settings in the respective browser can be changed. More information about cookies can be found at www.aboutcookies.org.

 

Identity and credit check when choosing Computop payment methods

 

If you choose one of the payment options of our partner Computop, you will be asked in the ordering process to consent to the submission of the data required for the settlement of the payment and an identity and credit check to Computop. If you give your consent, your data (first and last name, street, house number, postal code, city, date of birth, telephone number and the data in connection with your order will be transmitted to Computop.

For the purpose of its own identity and credit checks, Computop or its affiliates commissioned by Computop transmit data to credit reference agencies (credit reference agencies) and receive credit information based on mathematical-statistical procedures, which include, among other things, address data. Detailed information on this and the credit bureaus used can be found in Computop's privacy policy.   Furthermore, Computop uses third-party aids to detect and prevent fraud. Data obtained with these tools may be stored encrypted with third parties so that they can only be read by Computop. Only if you select a payment method of our cooperation partner Computop, this data will be used, otherwise the data automatically expire after 30 minutes.

 

Web tracking tools

 

Google Analytics with the extension "anonymize IP"

 

This website uses Google Analytics for web analytics. This is a service provided by Google Inc. ("Google"). Google Analytics uses "cookies". The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google complies with the US Safe Harbor Privacy Policy and is registered with the US Department of Commerce Safe Harbor Program. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us, and providing us with other services relating to website activity and internet usage.

Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google. Google will not associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; however, please note that in this case you may not be able to use all features of this website to the fullest extent.

If you do not want information about your website visit to be transmitted to Google Analytics, you have the option to install a "deactivation add-on" for your browser: http://tools.google.com/dlpage/gaoptout?hl = en. We have also made settings that will automatically anonymize your Visitor ID. Google Analytics deletes the last part of the IP addresses of our website visitors. Hereby we do not come into possession of data that allow us to draw conclusions about your person.

On this website, information about the surfing behavior of website visitors is collected and stored in anonymous form within the framework of other Internet technologies. This data is stored on your computer using so-called cookie text files and allows us to anonymously analyze surfing behavior.

 

Use of social plugins from Facebook

 

Our website uses so-called social plugins ("plugins") of the social networks Facebook. These services are offered by the companies Facebook Inc. ("Provider"). Facebook is operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA ("Facebook"). For an overview of the plugins and their look, visit http://developers.facebook.com / plugins or If you access a page of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by the respective provider directly to your browser and integrated into the page. By integrating the plugins, the providers receive the information that your browser has accessed the corresponding page of our website, even if you do not have a profile with the corresponding social network or are currently not logged in. This information (including your IP address) is transmitted by your browser directly to a server of the respective provider in the USA and stored there.

If you are logged in to one of the social networks, the providers can immediately allocate the visit to our website to your profile on Facebook. If you interact with the plugins, for example, press the "Like" button, the corresponding information is also transmitted directly to a server of the provider and stored there. The information will also be posted on the social network and displayed there to your contacts.
The purpose and scope of the data collection and the further processing and use of the data by the providers as well as their rights in this regard and setting options for the protection of your privacy, please refer to the privacy policy of the provider.

If you do not want Facebook to directly assign the data collected via our website to your Facebook profile, you must log out of Facebook before visiting our website. You can completely prevent the loading of Facebook plugins even with add-ons for your browser, e.g. with the "Facebook Blocker" (http://webgraph.com/resources/facebookblocker/).

Privacy policy of Facebook:
http://www.facebook.com/policy.php

 

 

Responsible body in terms of data protection is:

 

Claspgarten GmbH
87600 Kaufbeuren
Germany
VAT ID. DE 257103398

Tel: 08341 62080
Mail: mail@claspgarten.com