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Order Information



You are an end consumer / private client and have not yet registered with us?

Simply push the button „Registration“ on the start page. After you have told us your data, you will receive an email from us with a link to activate your account.

You are a retail shop or professional designer and have not yet registered with us?

Simply push the button „Registration“ on the start page. After you have told us your data, you will receive an email from us with a link to activate your account.

You are a retail shop within Germany ? Please send us your current retail validation such as your current sales license, web shop address or any other helpful information to identify you as an active retailer or professional designer. After checking your information we will send you a separate email about your wholesale status and you will be able to profit from wholesale and quantity pricing.

You are a retail shop within the EU (European Union)? After we have verified your VAT number via the Federal Tax Agency you will be given access to our wholesale and quantity prices. You will be informed by a separate email about your wholesale status.

The Federal Tax Agency will check if the following data will correspond with the data you have registered your business with:

  1. Name of  company  - Please pay attention: If you have registered at your tax office with your sure and family name, we need to know. If you have registered with two family names, we also need to know. Our Federal tax office will only confirm if every letter will correspond to the letters in your licence.
    If you for example have registered your business at the tax office with
    S. K. Müller-Jones and have registered in Claspgarten with Sarah Kathie Müller, our tax office will not confirm.
  2. Legal form as LTD, SA, SARL,RT., ZRT., BT., KFT.,BV, Coop,     etc.
  3. Village
  4. ZIP code
  5. Street and house number

If you have registered without a VAT number or the given VAT number results non valid, please check your valid VAT number again and send it to us via mail@claspgarten.com

You are a retail shop or professional designer outside the EU (European Union)? Please send us your current retail validation such as your current sales license, web shop address or any other helpful information to identify you as an active retailer. After checking your information we will send you a separate email about your wholesale status and you will be able to profit from wholesale and quantity pricing.

Forgot your password?

No Problem. Please press the buttom - lost password - or send us an email.

Indication of price / Basket of goods

You will receive the access to our prices, as soon as you have successfully registered yourself. Then you will also be able to use our shopping basket system. After you have choosen a category on the left side, a click at the appropriate article will be enough to receive a detailed description of the item and will enable you to order.

Proof of retail licence

Within Germany and all other EU countries you will only need to let us know your VAT number. Outside the European Union we will only need a legitimate proof of you being a retailer such as a resale certificate or business license. In any other case, please contact us via e-mail to explain us your type of business.

Shipping costs

We send our goods with German post "registered letter" or with UPS. The shipping costs are calculated automatically according to weight and volume and are billed along with the goods in the invoice. Backorders caused by our fault will be sent to you to our cost.

Minimum order value for end consumers (private clients)

Our minimum order value is 70 € incl. VAT. ; per order. All other details regarding minimum quantities per article etc. you will find in the detailed article info in the shop. All invoices will be issued in Euros € and are to be paid in that currency. Outside the European Union your local bank will assist you with a TTM (international wire money transfer) done in Euros or you can pay easily by credit card.

Minimum order value for retailer

Our minimum order value is 100 € plus VAT ; per order. All other details regarding minimum quantities per article etc. you will find in the detailed article info in the shop. All invoices will be issued in Euros € and are to be paid in that currency. Outside the European Union your local bank will assist you with a TTM (international wire money transfer) done in Euros or you can pay easily by credit card.

Speicherung

Der Vertrag wird im Webshop nicht gespeichert und kann nach Abschluss des Bestellvorgangs nicht mehr von Ihnen abgerufen werden. Sie können die Bestelldaten aber unmittelbar nach dem Bestellen ausdrucken.Zusätzlich erhalten Sie kurze Zeit später von uns eine Bestellbestätigung per E-Mail. Wir bieten Ihnen jedoch vor dem endgültigen Abschluss des Bestellvorgangs die Möglichkeit, Ihren Auftrag auszudrucken.

Safety

We protect your data and in particular your credit card data with modern state of the art technology.

Payment – what ever is easiest for you.

By Credit card – we accept Visa, Master Card or by PayPal

By TTM – Please transfer the full invoice amount in Euros by wire transfer to our account. Your local bank will be happy to assist you. Please make sure that you cover all the TTM cost on your side. We have to be credited the full invoice amount to be able to dispatch your goods.

Delivery time

within 3 - 7 working days; deliveries to other continents about 10 days.

Partial delivery

Total customer satisfaction is our goal. We will always try to deliver your whole order complete in one shipment. If a complete shipment is not possible we will contact you by e-mail to find the best solution for you. Of course in such a case you will be able to change your order.

Order traffic light explanation:

Our traffic light system gives you a first overwiew about the availability of our products:

green: The item is available. If the available amount is less than the amount you have ordered, you will find a notice in the order confirmation.

yellow:  The item is limited and possibly available only with restrictions. If the ordered quantity exceeds the actual stock, you will find a notice in the order confirmation.

red: The item is currently not available. If you would like to know when this article will be available again, please send an e-mail to mail@claspgarten.com. Our assortment is very extensive. Maybe you would like to choose a similar article, which is already available.

Warnings

Persons wearing a pacemaker or pregnant should consult their physician before wearing magnetic jewellery. In case of resale you have to inform your customers about this warning.
All our products are meant to be used by adults only or under the supervision of adults.